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Duties & Taxes

Do I have to pay duties & taxes on my order?

Our parcels are sent from our Hong Kong warehouse. Any customs or import duties are charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. Grana is not responsible for any customs and import duty charges.

For more details, visit our shipping page.

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hello 你好 안녕하세요 こんにちは hallå olá hei world

here, there and everywhere. let’s talk shipping & returns.

Standard Shipping

Dispatched within 1 - 3 working days

Delivered within 5 - 11 working days*

US$12

Free over US$100

Express Shipping

Dispatched within 1 - 3 working days

Delivered within 1 - 4 working days*

US$20

Free over US$200

* Transit time excludes any customs processing time.

return fee

Return period: 30 days

Return process: 14 working days

US$12

Free for store credit refunds

how to return

1. Create an RMA number through your account under ‘orders’ (make sure you’re logged in on desktop and not on mobile).
2. Complete the return form provided along with your order. Don't forget to fill in the RMA number (return reference number)!
3. Attach your now authorised USPS label to the return package.
4. Drop the package at your nearest USPS location.

why are we shipping from hong kong?

We packed our bags and headed to Hong Kong not only for the amazing dimsum, but because of the savings that we could we could pass on to you.

Grana blue truck

Arrived Yesterday

We can take advantage of the efficiencies that result from the volume of shipments that originate from the largest shipping port in the world.

Grana earth

Calling All Earthlings

Centralizing our distribution from our warehouse in Hong Kong means that we can ship everywhere in the whole wide world.

Grana piggy bank

Saving Money for you

Hong Kong as the largest logistics hub offers cost effective shipping, which we pass on straight to you.