here, there and everywhere. let’s talk shipping.
|* Transit time excludes any customs processing time.|
We partner with FedEx, DHL and Yamato for express shipments. Express orders are typically packed within 24-48 hours. Delivery can be expected within 1-2 working days of dispatch.
When your order is dispatched, you’ll receive an email with tracking details.
First, check with your concierge or reception in case the parcel has been delivered to them.
Still no luck? Email customer service, email@example.com with your tracking number and order number and we’ll sort it out.
A signature is required upon arrival so to make sure it goes to the right person. However, if you’d like to waive this step, we can help.
Send an email to firstname.lastname@example.org with your order number and we’ll make the arrangements.
Absolutely, we’re a global retailer! Please refer to the above shipping table for more details. Be sure to contact us if you would like us to start shipping to your country, we’re always working hard to expand our delivery network.
No, we can only give you an estimate based on information provided by our courier partners.
Yes, you will be required to sign for your package upon receipt so that the delivery is recorded and tracked.
No, our couriers can only accept deliveries to standard addresses.
We want to make concerns about duties and taxes a thing of the past and we’ve worked hard to make this a reality. For the most part, duties and taxes are accommodated in the cost of your order. However, the following countries will need to settle duties and taxes as per the individual customs regulations.
We packed our bags and headed to Hong Kong not only for the amazing dimsum, but because of the
savings that we could we could pass on to you.
We can take advantage of the efficiencies that result from the volume of shipments that originate from the largest shipping port in the world.
Centralizing our distribution from our warehouse in Hong Kong means that we can ship everywhere in the whole wide world.
Hong Kong as the largest logistics hub offers cost effective shipping, which we pass on straight to you.