here, there and everywhere. let’s talk shipping.
|* Transit time excludes any customs processing time.|
This service is available to our Hong Kong customers only. Orders placed before 12pm will be delivered from 2pm on the same day, Monday to Saturday only.
If the delivery agent is unable to contact you, your order will be left with your building’s reception or concierge. If no one is able to receive the delivery it will be returned to our warehouse and we will attempt delivery the following business day.
Orders placed after the cut-off time will be delivered on the following business day.
We partner with FedEx, DHL and Yamato for express shipments. Express orders are typically packed within 24-48 hours. Delivery can be expected within 1-2 working days of dispatch.
Standard shipping is a slower more cost effective service, in most cases using your local postal network for last mile delivery.
When your order is dispatched, you’ll receive an email with tracking details.
Yes, please scroll up and check if your country is included in our drop down list. (If not, please let us know and we will work on shipping to your country).
No, we can only give you an estimated transit time based on historical information provided by our courier partners.
Typically not, but you can always check with your local service provider upon receiving your tracking information.
A signature is required upon arrival so to make sure it goes to the right person. However, if you’d like to waive this step, we can help.
Send an email to firstname.lastname@example.org with your order number and we’ll make the arrangements.
No, our couriers can only accept deliveries to standard addresses.
First, check with your concierge or reception in case the parcel has been delivered to them.
Still no luck? Email customer service, email@example.com with your tracking number and order number and we’ll sort it out.
We want to make concerns about duties and taxes a thing of the past and we’ve worked hard to make this a reality. For the most part, duties and taxes are accommodated in the cost of your order.
US and Singapore - we cover all customs and import duties for orders valued at up to US$800/SG$400. You will be responsible for any customs and import duties for orders over US$800/SG$400.
The following countries will need to settle duties and taxes as per the individual customs regulations:
We packed our bags and headed to Hong Kong not only for the amazing dimsum, but because of the
savings that we could we could pass on to you.
We can take advantage of the efficiencies that result from the volume of shipments that originate from the largest shipping port in the world.
Centralizing our distribution from our warehouse in Hong Kong means that we can ship everywhere in the whole wide world.
Hong Kong as the largest logistics hub offers cost effective shipping, which we pass on straight to you.