|Country||Estimated Delivery*||Shipping Fee||Free over||Refund fee|
|USA||1-2 working days||US$10||US$75||Free|
|Hong Kong||1-2 working days||HK$20||HK$300||HK$20|
|Singapore||1-2 working days||SG$10||SG$75||SG$10|
|Australia||1-2 working days||AU$10||AU$85||AU$10|
|UK||1-2 working days||£10||£86||£10|
|Europe||1-2 working days||€10||€85||€10|
|New Zealand||1-2 working days||NZ$10||NZ$100||NZ$10|
|*Transit time excludes any customs processing time.|
free same day collection
Hong Kong orders made before 4pm HKT will be available on the same day for collection or the next working day if placed after 4pm HKT.
Please select your nearest Grana Fitting Room in the checkout to collect.
What is express shipping?
Express shipping gets to you in 1-2 days via a courier.
What is the cut off time?
This is our way of guaranteeing delivery within a certain time period. For particular locations this means placing an order before a cut off so that we can guarantee delivery times.
When will I receive the tracking number?
When your order is dispatched, you’ll receive an email with tracking details.
My parcel has been lost, what should I do?
First, check with your concierge or reception in case the parcel has been delivered to them. Still no luck? Email customer service, firstname.lastname@example.org with your tracking number and order number and we’ll sort it out.
Can I waive the signature upon receiving my parcel?
A signature is required upon arrival so to make sure it goes to the right person. However, if you’d like to waive this step, we can help.
Send an email to email@example.com with your order number and we will be able to help.
Can we ship to a P.O Box?
P.O boxes are only serviceable via some couriers; feel free to contact firstname.lastname@example.org to make sure that your order will be able to get to you.
Do you ship internationally?
Absolutely, we’re a global retailer! Please refer to the above shipping table for more details. Be sure to contact us if you would like us to start shipping to your country, we’re always working hard to expand our delivery network.
Duties and taxes, what’s the deal?
We want to make concerns about duties and taxes a thing of the past and we’re working to make this a reality. In the meantime, kindly refer to the table below which outlines the various thresholds in different countries.
There are no taxes or duties to pay for orders to the following locations WITHIN the specific order value:
United States of America - Orders below US$800
Hong Kong - Any order value
Singapore - Orders below SG$600
Australia - Orders below AU$1000
Europe- Orders below €22
If your location is not listed in the above table, you will need to settle any duty and tax that are incurred in your region.
why are we shipping from hong kong?
We packed our bags and headed to Hong Kong not only for the amazing dimsum, but because of the
savings that we could we could pass on to you.
We can take advantage of the efficiencies that result from the volume of shipments that originate from the largest shipping port in the world.
Calling All Earthlings
Centralizing our distribution from our warehouse in Hong Kong means that we can ship everywhere in the whole wide world.
Saving Money for you
Hong Kong as the largest logistics hub offers cost effective shipping, which we pass on straight to you.