Your Grana Box

Duties & Taxes

Do I have to pay duties & taxes on my order?

Our parcels are sent from our Hong Kong warehouse. Any customs or import duties are charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. Grana is not responsible for any customs and import duty charges.

For more details, visit our shipping page.

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Country Estimated Delivery* Shipping Fee Free over Refund fee
USA 1-2 working days US$10 US$75 Free
Hong Kong 1-2 working days HK$20 HK$300 HK$20
Singapore 1-2 working days SG$10 SG$75 SG$10
Australia 1-2 working days AU$10 AU$85 AU$10
UK 1-2 working days £10 £86 £10
Europe 1-2 working days €10 €85 €10
New Zealand 1-2 working days NZ$10 NZ$100 NZ$10
*Transit time excludes any customs processing time.

free same day collection

Hong Kong orders made before 4pm HKT will be available on the same day for collection or the next working day if placed after 4pm HKT.

Please select your nearest Grana Fitting Room in the checkout to collect.


  • What is express shipping?

    Express shipping gets to you in 1-2 days via a courier.

  • What is the cut off time?

    This is our way of guaranteeing delivery within a certain time period. For particular locations this means placing an order before a cut off so that we can guarantee delivery times.

  • When will I receive the tracking number?

    When your order is dispatched, you’ll receive an email with tracking details.

  • My parcel has been lost, what should I do?

    First, check with your concierge or reception in case the parcel has been delivered to them. Still no luck? Email customer service, with your tracking number and order number and we’ll sort it out.

  • Can I waive the signature upon receiving my parcel?

    A signature is required upon arrival so to make sure it goes to the right person. However, if you’d like to waive this step, we can help.

    Send an email to with your order number and we will be able to help.

  • Can we ship to a P.O Box?

    P.O boxes are only serviceable via some couriers; feel free to contact to make sure that your order will be able to get to you.

  • Do you ship internationally?

    Absolutely, we’re a global retailer! Please refer to the above shipping table for more details. Be sure to contact us if you would like us to start shipping to your country, we’re always working hard to expand our delivery network.

  • Duties and taxes, what’s the deal?

    We want to make concerns about duties and taxes a thing of the past and we’re working to make this a reality. In the meantime, kindly refer to the table below which outlines the various thresholds in different countries.

    There are no taxes or duties to pay for orders to the following locations WITHIN the specific order value:

    United States of America - Orders below US$800

    Hong Kong - Any order value

    Singapore - Orders below SG$600

    Australia - Orders below AU$1000

    Europe- Orders below €22

    If your location is not listed in the above table, you will need to settle any duty and tax that are incurred in your region.

why are we shipping from hong kong?

We packed our bags and headed to Hong Kong not only for the amazing dimsum, but because of the
savings that we could we could pass on to you.

  • Grana blue truck

    Arrived Yesterday

    We can take advantage of the efficiencies that result from the volume of shipments that originate from the largest shipping port in the world.

  • Grana earth

    Calling All Earthlings

    Centralizing our distribution from our warehouse in Hong Kong means that we can ship everywhere in the whole wide world.

  • Grana piggy bank

    Saving Money for you

    Hong Kong as the largest logistics hub offers cost effective shipping, which we pass on straight to you.