How can we help?

We're here to answer any questions you may have.
Unless they're really hard, like, what's the capital of Swaziland. Sorry, we've no idea.

For all media enquirers please contact pr@grana.com

Contact Us

Fill in the form and fire it over or check out our FAQ below.

Why are your prices so low?

By going straight to our fabric mills and shipping everything directly from our warehouse in Hong Kong, we don’t have to charge you the traditional markups that are prevalent in the fashion industry. The biggest winner of this is you, so you don’t have to overpay for quality anymore.

How do I know what size I am?

Our styles fit true to size but are cut on the slimmer side. We provide detailed sizing charts on each product page. We want to make sure you get the right fit so if you have a question about the fit of a particular product, contact us.

with your measurements and tell us how you like your clothes to fit and we try to help you pick the right size .

What are the shipping costs?

Grana offers free shipping for any amount above US$75. For any order below US$75 we will charge you US$10.

How do I return my products?

You can apply for a return by logging into your account and select the order you would like to return. Once you have submitted your return, our Cheetahs will be in touch with you to help you with sending the products back.

Do I have to pay duties & taxes on my order?

Our parcels are sent from our Hong Kong warehouse. Any customs or import duties are charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. Grana is not responsible for any customs and import duty charges.

Which payment methods do you accept?

We currently accept Visa, MasterCard, American Express and Paypal.

How does your referral program work?

Once you sign up for an account at grana.com, you will be able to start sending your unique referral link to your friends via email/Facebook/Twitter. When your friend signs up for an account via this link, they will be awarded with a 10% discount for their first purchase over US$20. Once your friend's purchase is successful, we will then review the transaction for any unusual activities and credit US$20 into your account.

What is The Fitting Room?

The Fitting Room is Grana’s first-ever permanent physical space where you can come and try on our entire range, buy on the in-store computers and get delivery direct to your doorstep or collect from The Fitting Room. For the address of The Fitting Room, click here.

Where are your popup shops?

Throughout the year, Grana has several popup shops around the world. For the latest overview of our popup shops, click here.

Can I take products directly home from The Fitting Room or your popup shops?

The Fitting Room and our popup shops are there to show you our full collection and to know more about our quality and sizing. All our inventory is stored in our warehouse in Hong Kong, and any order you place from The Fitting Room or our popup shop will be shipped directly from our warehouse.

You really don’t know the capital of Swaziland?

Honestly. We'll google it now.

Why are your prices so low?

By going straight to our fabric mills and shipping everything directly from our warehouse in Hong Kong, we don’t have to charge you the traditional markups that are prevalent in the fashion industry. The biggest winner of this is you, so you don’t have to overpay for quality anymore.

What is your policy around corporate social responsibility?

We think it is important that brands take responsibility for the entire manufacturing process. At Grana, we are involved at every step of our supply chain from selecting our fabric mills to finding the right manufacturer. This allows us to have a greater degree of control and ensures all ethical standards are being upheld. We make sure all the fabric mills and garment makers we work with have the proper environmental practices in place and safe worker conditions. We are pretty hands-on, and visit all our factories in person. We are proud to be able to say confidently that we know where our fabrics come from.

I want to work at Grana, where can I apply?

Have a look at our jobs section for the latest vacancies at Grana. Didn’t find the right job for you but still want to join the Grana family? Send an email with your CV to jobs@grana.com and let’s talk!

Payment

What are the shipping costs?

Grana offers free shipping for any amount above US$75. For any order below US$75 we will charge you US$10.

Which countries do you ship to?

We currently ship to the Australia,Belgium,France,Germany,Hong Kong,Italy,Netherlands,New Zealand,Singapore,Spain,United Kingdom,United States. Visit our shipping page for more details. If we don’t ship to your country, we would love to hear from you too!

How can I track my order?

Click here to go to your account section and click on the order to check you expected order delivery. In case there are any issues with the delivery, you can always contact our Cheetahs for further assistance.

How long does it take for my order to arrive?

Grana sends its parcel through express, and arrive to you door in 1 to 2 working days depending on the destination.

For more details, visit our shipping page.

Do I have to pay duties & taxes on my order?

Our parcels are sent from our Hong Kong warehouse. Any customs or import duties are charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. Grana is not responsible for any customs and import duty charges.

How long does shipping take to my country? 

Grana sends its parcel through express and postal shipping, depending on the destination.

Express Shipping (1 to 2 working days) – Hong Kong, United States, Australia, Singapore and New Zealand

Postal Shipping: (5 to 10 working days) – Europe, (7 to 14 working days)

For more details, visit our shipping page.

Why do I have to pay shipping costs for my return?

While some companies cover return fees in their prices, we charge only when you request a return so that we can keep our regular prices as low as possible. This way, all our customers benefit in the end. The return fee is fixed at US$10 for United States. The shipping fee on your original order will not be refunded. Please note that we cannot refund store credits used for cash.

In Hong Kong, you can arrange a free return at The Fitting Room.

In case you would like to have an exchange, we will waive the return fee when opting for store credit.

How do I return my products?

You can apply for a return by logging into your account and select the order you would like to return. Once you have submitted your return, our Cheetahs will be in touch with you to help you with sending the products back.

In Hong Kong, you can arrange a free return at The Fitting Room. For more information, contact us.

Can I exchange my products?

Should you wish to exchange an item, you can receive a full refund when opting for store credit. Just let our Cheetahs know and they will waive the return fee once your return has been approved in the warehouse.

In Hong Kong, you can visit The Fitting Room directly and organize the exchange in person with one of our Cheetahs.

Can I return underwear?

Sorry, but due to the intimate nature of this garment, underwear is not available for return or exchange.

Is referral credit refundable?

No, referral credit can only be used once. It is non-refundable after used.

Can I return sale items?

All sale products are not able to be returned or exchanged.

How do I know what size I am?

Our styles fit true to size but are cut on the slimmer side. We provide detailed sizing charts on each product page. We want to make sure you get the right fit so if you have a question about the fit of a particular product, contact us. with your measurements and tell us how you like your clothes to fit and we try to help you pick the right size.

Cheetahs

How does your referral program work?

Once you sign up for an account at grana.com, you will be able to start sending your unique referral link to your friends via email/Facebook/Twitter. When your friend signs up for an account via this link, they will be awarded with a 10% discount for their first purchase over US$20. Once your friend's purchase is successful, we will then review the transaction for any unusual activities and credit US$20 into your account.

How long does it take to receive the referral credit?

It will take around 2-3 business days after your friend's successful purchase.

How do I use the referral credit?

You can apply your credit upon checkout, by clicking on 'Use Credit?'.

Are there any restrictions to the referral program?

We want you to share your Grana experience with as many people as possible. However, you can only refer Grana to people who are new customers.

The Referred Customer must have a different name, email address, along with different billing and shipping information (including but not limited to name, address, phone numbers, payment method) from the Referrer.

Your friend must sign up via your unique link and not through other means and spend a minimum of US$20 on their first purchase to qualify for the 10% discount.

Grana will review all referrals at any time and refund any orders that have been placed through incorrect methods or violate the terms and conditions.

Please note that you are unable to use both a promocode and redeem your referral credit at the same time.

The 10% discount won't be applicable for a giftcard purchase, and if you choose a giftcard for your first purchase, the discount will not be available for the second purchase.

Grana may suspend or terminate the Referral Program or a user’s ability to participate in the Referral Program at any time for any reason.

Any unclaimed referral rewards will be forfeited at that time.

Does my 10% off order made after creating my account need approval?

Yes, it may take up to 1 working day (excluding weekends) to process. You will receive an email when it is approved, until then, your order will be on hold.

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