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Duties & Taxes

Do I have to pay duties & taxes on my order?

Our parcels are sent from our Hong Kong warehouse. Any customs or import duties are charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. Grana is not responsible for any customs and import duty charges.

For more details, visit our shipping page.

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cara
g mcilroy

Model, TV presenter, co-founder of Genie
Juicery, blogger and mum of two

I define success by the knowledge that you’ve gained. It’s not about financial numbers or how many stores you have, it’s about what you’ve learnt and gained from that experience. Aside from being able to support a fellow Australian, I feel that Grana and Genie Juicery share the same business ethos in offering something luxurious and at high quality – but accessible to everyone.

My advice for those wanting to start something of their own is this: make sure it’s something that you really love and see yourself doing for a very long time. Businesses take time to grow and you need to have the spirit and passion to keep it going through all the hard times – but don’t forget to have fun and to enjoy it.

grana is...

Offering something luxurious but accessible to everyone.

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I define success by the knowledge
that you’ve gained. It’s not about
financial numbers or how many
stores you have...
 

cara g mcllroy

@caragmcilroy
@geniejuicery

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