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Duties & Taxes

Do I have to pay duties & taxes on my order?

Our parcels are sent from our Hong Kong warehouse. Any customs or import duties are charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. Grana is not responsible for any customs and import duty charges.

For more details, visit our shipping page.

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fulfillment lead (ecommerce logistics / warehouse)


    • Monitor the daily operations of the warehouse
    • Manage Ecommerce fulfilment process and set up the customer service standard
    • Achieve warehouse operational objectives by implementing strategic plans, identifying and resolving problems, measuring and auditing quality standards, and identifying trends.
    • Manage and lead the warehouse team including hiring and training of staff and ensure they comply with the safety and quality requirements
    • Set up standard operating procurements and drive continuous improvement initiatives
    • Responsible for budgeting and managing the operation within budget
    • Prepare weekly & monthly reports for management
    • Maintain effective communications with various departments
    • Source and monitor the logistic services provided by vendors / sub-contractors
    • Manage the operation to meet or exceed minimum performance requirements
    • Manage warehouse management system (WMS) and procedure audits periodically
    • Perform any special duties / projects as assigned by the management


    • Degree holder in Logistics, Fulfilment, Business Administration or related disciplines
    • 5 years or above experience in ecommerce operation
    • Manpower management, analytical and project management skills are required
    • Sound IT knowledge in supply chain solutions is an advantage
    • Strong leadership skills and ability to work under pressure
    • Innovative, assertive, customer-oriented and analytical
    • Fluent in written and spoken English and Cantonese
    • Possess passionate entrepreneurial qualities to embrace change and steer the team with agility to drive results

About Grana:

At Grana, we're rethinking everything to create the best online shopping experience in the world; that objective starts from within as we build our own team. We don't care much for titles or the usual way of doing business, we care about finding people who share our vision and have a passion for taking on challenges and seeing results, all in a fun, dynamic, and rewarding environment.

Grana team members should:

  • be passionate about quality products
  • be action-oriented and results-driven
  • enjoy working with teams
  • be a self-starter
  • bring fun into their work
  • want to make the world a better place

We offer competitive salary packages, health benefits, and a generous vacation policy. So now it’s on you - do you have what it takes? If so, we’d love to hear from you.

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