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Duties & Taxes

Do I have to pay duties & taxes on my order?

Our parcels are sent from our Hong Kong warehouse. Any customs or import duties are charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. Grana is not responsible for any customs and import duty charges.

For more details, visit our shipping page.

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free shipping over US$150
/ extra 15% off when you spend over US$250


Customer Service Cheetah

We are looking for a full time Customer Support Representative (aka our newest Cheetah) to take our over-the-phone and web customer experience to the next level.

We call our customer service team Cheetahs because we are responsive, fast and fun!

A strong work ethic, high level of communication, empathy and selling skills are essential for this position. As the frontline of our brand, our Cheetahs Team are in charge of offering practical and quick solutions to our customers in the most fun and engaging manner.

Your hours will be 9am to 6pm from Monday to Friday. If you are an energetic, focused individual who thrives in building passionate customer loyalty and brand community, please apply for this job!

You:

  • Will help customers via phone, email and in person at our office
  • Will consistently provide & maintain genuine, friendly, personable and professional service while promoting company products
  • Will quickly and thoroughly solve problems for customers with the right tone and attitude
  • Will stretch for that extra mile in advocating for every customer concern and request.
  • Will multitask and happy to help in different areas to support all members of the team
  • Are outgoing and comfortable on the phone as well as face to face with customers
  • Like fashion and feel knowledgeable in men and women's wear
  • Might have foreign language skills that counts as a huge bonus
  • Are a team player and willing to be a part of a fun and growing start up
  • Must have a valid HK working visa. We do not offer sponsored visas for this role

About Grana:

At Grana, we're rethinking everything to create the best online shopping experience in the world; that objective starts from within as we build our own team. We don't care much for titles or the usual way of doing business, we care about finding people who share our vision and have a passion for taking on challenges and seeing results, all in a fun, dynamic, and rewarding environment.

Grana team members should:

  • be passionate about quality products
  • be action-oriented and results-driven
  • enjoy working with teams
  • be a self-starter
  • bring fun into their work
  • want to make the world a better place

We offer competitive salary packages, health benefits, and a generous vacation policy. So now it’s on you - do you have what it takes? If so, we’d love to hear from you.

apply now directly to humanresources@grana.com