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Duties & Taxes

Do I have to pay duties & taxes on my order?

Our parcels are sent from our Hong Kong warehouse. Any customs or import duties are charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. Grana is not responsible for any customs and import duty charges.

For more details, visit our shipping page.

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  • Want to give a little Grana, but not sure about minor details like colour and size? Keep things all kind of easy and send a gift card. You can elect to send an electronic version via email, or keep things old fashioned with good old snail mail. We’ll even handwrite a special message on your behalf.
  • You can either send a physical or an electronic gift card. Shipping is free for the physical version and our cheetahs will write your message by hand. The gift cards come in US dollar values of 20, 50, 100, and 200. To redeem, the recipient simply needs to enter the unique gift card code in the promo code field at checkout.
  • When you’re checking out, just enter the unique gift card code in the promo code field. The gift card amount will be automatically deducted from the total cost of the transaction.