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Duties & Taxes

Do I have to pay duties & taxes on my order?

Our parcels are sent from our Hong Kong warehouse. Any customs or import duties are charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. Grana is not responsible for any customs and import duty charges.

For more details, visit our shipping page.

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Duties and taxes

We want to make concerns about duties and taxes a thing of the past and we’ve worked hard to make this a reality. For the most part, duties and taxes are accommodated in the cost of your order.

US and Singapore - we cover all customs and import duties for orders valued at up to US$800/SG$400. You will be responsible for any customs and import duties for orders over US$800/SG$400.

The following countries will need to settle duties and taxes as per the individual customs regulations:

  • Bahrain
  • Brunei
  • Cambodia
  • Egypt
  • Israel
  • Jordan
  • Kuwait
  • Laos
  • Oman
  • Philippines
  • Qatar
  • Saudi Arabia
  • United Arab Emirates
  • Vietnam